Your story stays yours.

Who we are

Heirloom Pictures is an animation studio operated by EarlyCo, Inc. Max personally directs the work. Contact max@heirloom.pictures about your information or your film.

What we save

Google sign-in gives us your account identifier, name and verified email address. Email sign-in verifies your address through a one-use link that expires after 15 minutes. Both methods use the same account when the verified address matches. We use an essential, secure session cookie to keep you signed in. We do not request access to Gmail, your contacts or Google Drive.

Your brief saves as you write, including when you leave without paying. We save the story, names, permissions, uploaded photos and recordings, your film choices, review notes, and order status. If you request it, we send one reminder after your unpaid booking has been saved for 24 hours. An inquiry is saved when you submit the inquiry form. We use this information to respond, make your film, and let you return to your work.

Stripe handles payment details. We keep the booking amount, payment status and Stripe reference, not your card details.

Who handles it

Cloudflare hosts the website, account records and private file storage. Google handles sign-in. Stripe processes payments for EarlyCo, Inc. Resend delivers inquiry alerts and project emails; these carry an email address, greeting, stage notification and link, rather than your brief or photos. Our studio accesses your brief and uploads to make the film.

With the permission you give in the brief, the studio may use Anthropic’s Claude to help understand your story and photos, and AI music tools to help create the song. Your photographs are not sent to image or video generators. Signing in, saving a brief, uploading or paying does not automatically send it to an AI model. The studio reviews the work and decides when each stage is ready.

We count daily page requests, sign-ins, checkouts and paid bookings to understand where the booking flow needs improvement. These aggregate counters contain no names, email addresses, IP addresses or query strings and do not track you across websites. Sign-in requests use short-lived hashed email and IP identifiers for abuse prevention. We do not sell your personal information, use advertising trackers on this site, or publish your story or film as a sample without separate permission.

Permissions and children

The person booking must be an adult and have permission to share the stories, photos and recordings provided. For children included in the film, we require the parent or guardian’s name and permission before production. This site is for adults commissioning films.

Retention and deletion

Inquiries are deleted after 180 days. Unbooked briefs and their uploads are removed after 180 days without an edit. Source photos, recordings and songs you upload are removed 30 days after delivery, unless you ask us to retain them for a future film. The completed film and review records remain available in your account until you request removal. We may retain payment and consent records where needed for accounting, disputes or legal obligations.

Email max@heirloom.pictures to request access, corrections, deletion, or withdrawal of permission for future processing. We will respond within 30 days. Deleting source material may prevent us from completing or revising a film. Some service-provider backups and security records may remain for their limited retention periods.